Technical Writer

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Technical Writer Contract REMOTE Local Candidates Only (Some local travel - Different Offices) Richmond, VA NO C2C Candidates KEY RESPONSIBILITIES • A minimum of five (5) years of experience in technical writing, technical communications, computer science, information technology, or a related field. • Develop, write, and update high‐quality documentation for all General District applications. • Create and maintain system user manuals, system release documentation, and online help content. • Collaborate with business analysts, trainers, and technical staff to ensure documentation accuracy and clarity. • Translate complex system functions and statutory business requirements into clear procedural instructions. • Edit, revise, and proofread documents for grammar, clarity, consistency, and formatting compliance. • Assist in developing online instructional materials for clerks and judges, including multimedia or interactive content, using e-learning authoring tools ensuring content quality, consistency, accessibility, and readiness for posting in the Learning Center. • Ensure all documentation meets OES quality standards and is accessible to diverse audiences. MINIMUM QUALIFICATIONS • Five (5) or more years of experience in technical writing, technical communications, computer science, information technology, or a related field. • Bachelor's degree from an accredited institute of higher learning. • Excellent writing, proofreading, and editing skills. • Demonstrated experience in technical writing and software documentation. • Ability to deliver high‐quality documentation with exceptional attention to detail. • Ability to grasp complex technical concepts and make them easily understandable with text and pictures. • Excellent analytical, decision‐making, and communication skills. • Strong interpersonal skills and ability to work collaboratively with diverse stakeholders. • Computer proficiency, including strong working knowledge of Microsoft Office. • Working knowledge of RoboHelp. • Knowledge of or willingness to learn tools required to develop online instructional materials. PREFERRED QUALIFICATION • Working knowledge of Articulate 360 and Colossyan. • Experience creating online help systems or multimedia instructional content. • Familiarity with court procedures and case management systems. • Experience working in a court environment. TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit No second parties will be accepted.