Remote Publisher Success Manager

Born from deep roots in gaming media, Omnidex (Part of Dexerto Media Group) was created to give advertisers access to a trusted network of premium publishers, all unified through direct technology integrations. Omnidex turns these unique publisher relationships into performance, powering smarter targeting & higher engagement through unique contextual signals and proprietary first-party data, and high-impact formats that feel native to the content audiences love.   Omnidex is hiring a Publisher Success Manager to own the post-sales experience for publishers. publisher’s primary advocate internally and the publisher’s trusted operator/strategist externally—ensuring integrations are clean, performance is strong, issues are resolved quickly, and partners continuously see value.   Success in this role means publishers go live quickly and correctly, revenue and performance improve over time, issues are spotted and solved proactively rather than reactively, renewals feel straightforward while expansions happen regularly, and internal teams consistently receive clear, A publisher-facing success operator who has worked in ad tech / programmatic in a post-sales support capacity. Technically fluent in programmatic advertising and able to communicate effectively withboth technical and non-technical stakeholders. Is commercially aware: understands yield, floors, demand quality, scale, and how to spot growth levers. Own the end-to-end post-sales publisher journey as the primary point of contact, accountable from sales handoff through onboarding, launch, ongoing performance, retention, and expansion. Monitor publisher performance across core monetization metrics and proactively identify opportunities to improve revenue, efficiency, and supply quality. Drive post-sales growth by identifying and executing opportunities across additional products, features, formats, and integrations. Own issue management and escalation, setting clear expectations around response times, root causes, and remediation while coordinating internal resolution. Build and evolve the Publisher Success operating model, including playbooks, service levels, QBR structure, escalation paths, and partner health tracking. Collaborate with Finance, Legal, and Rev Ops on invoicing questions, payment issues, contract interpretation, and compliance matters when needed. Act as the publisher advocate internally, synthesizing partner feedback into structured, prioritized product and process improvements.   3+ years in a post-sales, publisher-facing support role within ad tech. ~ Hands-on experience supporting publisher monetization in a programmatic environment, with familiarity across SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations. ~ Proven ability to own publisher onboarding, integrations, and ongoing account performance in collaboration with technical and operational teams. ~ Technically fluent in programmatic advertising and comfortable engaging in detailed conversations around auctions, bid requests, performance drivers, and troubleshooting. ~ Strong analytical mindset, with the ability to interpret monetization metrics, identify performance issues or opportunities, and recommend clear next actions. ~ Clear, confident communicator who can manage expectations with publishers and coordinate effectively across internal teams. ~ Comfortable travelling for events and partner meetings when needed.   Real ownership of publisher success and supply performance. You’re not stepping into a rigid, pre-defined support role; you’ll help build how Publisher Success operates at Omnidex and directly shape how publishers experience our platform. You’ll see a clear line between the publishers you manage, the performance improvements you drive, and the growth and retention of the business. We sit at the intersection of gaming, entertainment, and performance — working with premium publishers, high-impact formats, and supply that people actually care about. We only hire the best and strive to compete at the highest level, so you’ll be working with a team of A-players.   You’ve never worked in ad tech or publisher monetization or aren’t familiar with programmatic advertising. You struggle in fast-paced, high-stakes environments where publisher performance and revenue actually matter. You’re uncomfortable being accountable for targets or outcomes. You’re not comfortable coordinating across multiple internal teams and managing competing priorities. li-remote