Field Service Technician

The Field Service Technician role is a traveling role provides both mechanical and electrical support both at our Robotics facility as well as at our client facilities. Field Service Technicians use a variety of tools and skills to provide customer support and ensure client satisfaction. Job Functions: Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits, PLC Programming; Computer/PLC, HMI, Robotic checkout and startup Peripheral equipment interface (Scales, printers, etc) With little assist with commissioning of robotic products, both internal and external customer sites With little assistance site manager role and supervision of sub-contractors at external customer sites With little assistance Conducts training for external customers With little assistance provides customer service support for internal and external customers in a timely manner Receives assignments for location/customer from management, responsible for execution of solutions independently, following company standards Close coordination with Service & Project Manager as applicable. With little assistance with starting up and troubleshooting of equipment Assistance with and final check of equipment layouts in preparation for installation With little assistance with providing feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document Review control schematics Product Testing that may require lifting. These items may weigh up to and including 50 pounds. Occasional service visits will be required for a warranty issue, or for scheduled service Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with Service Manager Travel Requirements: 60-80% overnight travel (Travel expenses paid by Bastian Solutions) Preferred Skills and Required Qualifications : 2 year degree from technical school and 6+’ experience within a Service Tech role Skilled in mechanical, electrical, pneumatic and PLC troubleshooting. Strong knowledge of VFD (variable frequency drive) applications. Strong interpersonal skills required. Literate with MS Office software suite and Internet/e-mail. Material Handling, Robotics, Manufacturing or Packaging background required. Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred. Solid understanding of application of contemporary industrial control systems. Strong demonstrated sense of customer service. Must be eligible to work in the USA long term without sponsorship. To learn more about us, click the following link - About Bastian Solutions: Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers. In addition to exciting work at a growing company, we offer the following benefits: Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation/Holiday Pay Tuition Reimbursement Volunteer Work Professional Associations, Conferences and Subscriptions Company Meetings & Events