Account Coordinator/Customer Support

5 days ago
Winston Salem NC, Forsyth County, NC; North Carolina, United States Foster USA Full-time
At Foster, we believe in positively impacting people—our customers, our team, and our community. As an Account Manager, you won't just be handling customer support—you'll be building relationships, solving problems, and creating meaningful experiences every day. You love creating world-class customer experiences, resolving challenges, and finding new ways to make a positive impact. You're passionate about people, processes, and performance, and you believe in the power of teamwork. You're not afraid to take calculated risks, collaborate to find the best solutions, and champion a culture of continuous improvement. Own the Customer Experience – Manage order entry, recommend products, provide demonstrations, and maintain proactive communication to ensure seamless account administration. Build Strong Customer Relationships – Develop partnerships that drive mutual success, setting Foster apart with a personalized, proactive approach. Be Proactive & Solution-Oriented – Anticipate customer needs, minimize reactive issues, and continuously seek ways to improve service levels. Collaborate Cross-Functionally – Partner with internal teams to optimize processes, enhance service delivery, and exceed customer expectations. Onboard & Support New Customers – Ensure a smooth transition for new partners by coordinating setup, training, and ongoing support. Engage in Customer Visits – Strengthen relationships, increase sales, and educate customers on Foster's full suite of solutions. Help Customers Succeed – Provide insights into how their business decisions impact our ability to support their growth effectively. Be a Culture Champion – Have fun, support the team, and contribute to making Foster an amazing place to work. Exceptional Service & Relationship-Building Skills – You're a natural at engaging with people and creating lasting connections. Experience with ERP Systems – Familiarity with systems like Produce Pro, AS400, or similar platforms is a plus. Proven Success in Customer Account Management – You've worked cross-functionally to meet customer needs and exceed expectations.

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