Head of Operations

1 week ago


Greenville NC, United States Insight Global Full time

Will need a Bachelor's Degree and experience in Healthcare IT**
Director level networking experience, if only manager level- at least 5 years of high level strategy focus in role. Experience designing the enterprise networking strategy.
-History of successfully managing enterprise network systems and services in a large, multi-site, geographically diverse organization (15k+ network nodes, 10,000+ employees).
-Extensive experience in network design and implementation with expert level knowledge of network architecture, protocols and technologies.
-Experience with cloud networking, virtualized environments, and data center operations. Strong understanding of network security principles.
-Experience managing large teams
-Bachelor's Degree in computer science, electrical engineering, information technology, or related field is required.

The Director of Network Engineering and Operations will own the creation and design of networking and telecom initiatives for a large health system in NC. This leader will have the opportunity to work directly with executive leadership to bring to life several large projects. This role is not primarily people management and while hands on engineering background is a requirement, there is not any hands on delivery work in this role. There will be two managers reporting to this Director, one for both the networking and telecom team. The main initiatives they will be focused on are development of AI environment and new AI call centers, creation of cloud infrastructure environment (hybrid cloud environment), advancing their network and telecom presence, creating effective telehealth environment, and redesigning data centers.

This health system is committed to being a leader in digital health innovation and transformation. This is a hybrid role, they must be onsite in North Carolina 3-4 days per week. Strategy & Roadmap Develop and manage multiyear plans for network infrastructure upgrades and enhancements, ensuring alignment with business goals and IS team roadmaps.
Infrastructure & Performance Design and maintain wired/wireless networks that meet performance, security, and scalability needs. Provide secure connectivity across data centers, cloud environments, and enterprise systems.
Collaboration & Governance Partner with stakeholders to support organizational objectives, standardize network services, and ensure compliance with ITSM processes and governance.
Collaborate with cybersecurity teams to safeguard systems and ensure regulatory compliance.
Adopt emerging technologies to continuously improve operations.
Service Delivery Foster an agile, collaborative environment. Ensure high availability, disaster recovery readiness, and a culture of service excellence that exceeds customer expectations.
Financial Management Develop and monitor budgets, assess total cost of ownership, and benchmark services to optimize value and manage costs effectively.



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