Director of Quality Assurance

Overview

Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
We are seeking a Director of Quality Assurance (QA) to lead and scale our QA organization across software, hardware, and automation testing . This role is responsible for establishing a structured, scalable, and automated QA process , ensuring high-quality software and hardware releases. The ideal candidate will have a proven track record in QA leadership , a deep understanding of test automation, CI/CD integration, and quality metrics , and strong cross-functional collaboration skills.
As the QA Director , you will be accountable for product quality , establishing best practices, driving test automation, and ensuring that software and hardware meet the highest standards before release. You will build and mentor a global team , work closely with development, product management, and support teams , and drive initiatives that improve efficiency, reliability, and customer satisfaction.

Responsibilities

Leadership & Strategy
Define and own the QA vision, strategy, and execution across all engineering teams.
Build and lead a global QA team (US & India) , fostering a culture of accountability, innovation, and excellence .
Ensure alignment between QA, Development, Product Management, and Customer Support .
Implement real-time dashboards and reporting for clear visibility into QA performance.
Serve as the point of escalation for major quality issues.
Process Standardization & Quality Metrics
Establish consistent QA processes across teams, ensuring standardization in testing methodologies.
Implement key quality metrics (e.g., defect rates, test coverage, test cycle time, automation progress).
Ensure 95%+ of software releases have no major post-release defects.
Drive QA best practices for functional, regression, performance, security, and UAT testing .
Test Automation & CI/CD Integration
Lead a dedicated test automation team to increase automation coverage (goal: 90% for web & mobile).
Develop and implement AI-powered testing solutions to reduce test creation time.
Integrate automated testing into CI/CD pipelines to enable faster, more reliable releases.
Reduce overall test cycle time by 75% through automation and process improvements.
Software & Hardware Testing Improvements
Address hardware test coverage gaps and work closely with the hardware engineering team .
Set up QA labs (Kastle East Lab) to replicate real-world testing environments.
Establish rigorous end-to-end testing for software and IoT/embedded devices.
Collaboration & Cross-Team Alignment
Partner with Product Management to ensure thorough user acceptance testing (UAT) .
Work closely with Support & Solutions teams to proactively identify and resolve customer-reported defects .
Ensure QA teams are aligned with key customer priorities to prevent escalations.
Hiring & Team Development
Hire, mentor, and develop QA Leads and Automation Engineers .
Foster a high-performance, data-driven QA culture with clear career growth paths.
Ensure cross-training between US and India teams to eliminate knowledge silos.

Qualifications

10+ years of QA experience , with 5+ years in a leadership role .
Proven ability to scale QA processes in a fast-paced, high-growth environment.
Strong experience in test automation, CI/CD pipelines, and DevOps integration .
Hands-on expertise in test automation tools (e.g., Selenium, Cypress, Appium, JUnit, TestNG).
Knowledge of AI-powered testing methodologies is a plus.
Experience in hardware and IoT testing is a significant advantage.
Strong understanding of quality metrics, performance monitoring, and reporting .
Excellent communication and leadership skills , with the ability to influence cross-functional teams.
Experience working in distributed global teams (US & India) .
Background in cloud-based applications, SaaS, or embedded systems .
Familiarity with GenAI -based test automation frameworks .
Prior experience in setting up and managing QA labs .

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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