Clinical Director

4 weeks ago


Nashville TN, United States Shield Health Full time

Clinical Director Chronic Care Management (In-Person)
Employment Type: Full-Time, On-Site

About Shield Health
Shield Health is a fast-growing healthcare startup reimagining chronic care management for patients nationwide. Were looking for a Clinical Director to lead our clinical operations from our Nashville headquarterssomeone who thrives in a fast-paced, collaborative environment and is passionate about building scalable care models that put patients first.

#As Clinical Director, youll oversee a fully remote team of nurses delivering Chronic Care Management (CCM) services to patients on behalf of our physician partners. Youll be responsible for clinical quality, team performance, and operational strategybuilding systems that scale while keeping care deeply human. Lead, coach, and inspire a remote clinical team from our Nashville office.
Build onboarding, training, and performance frameworks that support clinical excellence and team engagement.
Ensure all CCM services meet CMS guidelines and evidence-based standards.
Review care plans, documentation, and patient interactions to uphold quality and compliance.
Serve as a clinical escalation point for complex cases and care coordination challenges.

Collaborate cross-functionally with product, engineering, and operations to optimize workflows and technology.
Use data to drive decisionsmonitoring KPIs, identifying trends, and implementing improvements.
Compliance & Quality Assurance
Conduct audits and implement quality improvement initiatives.
Ensure documentation and billing practices align with CMS requirements.

Experience managing remote clinical teams and delivering care coordination services.
~ Strong understanding of CCM, population health, and value-based care.
~ Bonus Points
Experience with EMRs, telehealth platforms, and clinical operations.
Familiarity with Lean, Six Sigma, or other quality improvement methodologies.


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