Business System Analyst

Job Title: Systems Analyst 2

Location: 701 W 51st Street, Austin, TX 78751

Hybrid

Job Description:

As TULIP application's features continues to grow and evolve, the need for a dedicated Systems Analyst has become increasingly critical. Many of our current operational challenges stem from inefficiencies in workflows, recurring system issues, and gaps between business requirements and technology solutions. A Systems Analyst will play a vital role in conducting root cause analysis, identifying underlying system and process inefficiencies, and implementing solutions that prevent recurring problems. By proactively addressing these issues, we can reduce downtime, increase productivity, and ensure smoother business operations. Furthermore, this role will drive process improvements by evaluating existing workflows, identifying bottlenecks, and recommending automation or optimization strategies. Many of our current processes contain redundancies or manual inefficiencies that slow down operations and increase costs. A Systems Analyst will work cross-functionally with business units and IT teams to ensure that technology solutions align with business needs, improving collaboration and reducing miscommunication. By leveraging data analysis and system performance insights, they will help leadership make informed, strategic decisions that enhance operational efficiency and mitigate risks. Additionally, hiring a Systems Analyst will lead to significant cost savings over time. Inefficiencies in systems and workflows often result in hidden costs, including unnecessary rework, system downtime, and operational delays. By focusing on preventative measures and continuous improvement, a Systems Analyst will help reduce these expenses. This role is essential in ensuring that our systems and processes are optimized for long-term success, ultimately driving better business outcomes, improved efficiency, and sustainable growth.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

5

Required

Ability to work proactively and reactively, collaborating with various teams to implement solutions and improve processes.

5

Required

Coordination and Collaboration: Work with various teams, including IT support, development, and operations, to gather information and expertise.

5

Required

Relies on limited experience and judgment to plan and accomplish goals.

5

Required

A certain degree of creativity, out of the box thinking, and latitude is required.

5

Required

Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

4

Preferred

Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives.

4

Preferred

Strong understanding of principles of Problem management, experience with applying various problem management methodologies and techniques. Implement strategies and processes to prevent problems from recurring, such as recommending permanent fixes, proces

4

Preferred

Experience with preventing recurring incidents by identifying, analyzing, and resolving the root causes of problems, ensuring IT service reliability and business continuity.

4

Preferred

Experience with Root cause analysis techniques help identify the underlying reasons behind problems, preventing recurrence and have experience with applying RCA methods such as 5-Whys, Fishbone diagrams, Fault Tree Analysis, FMEA, Pareto charts, and Chang

4

Preferred

Problem Identification: Identify and categorize problems based on their impact and urgency.

4

Preferred

Problem Investigation: Investigate problems to understand their root causes and impact.

4

Preferred

Solution Development: Develop and implement solutions, including temporary workarounds and permanent fixes.

4

Preferred

Problem Resolution: Ensure that problems are resolved within agreed-upon Service Level Agreements (SLAs).

4

Preferred

Problem Closure: Close problems after they have been resolved and documented.

4

Preferred

Communication: Keep stakeholders informed about the status of problems and solutions.

4

Preferred

Continuous Improvement: Monitor the effectiveness of implemented solutions and continuously seek ways to improve Problem Management processes.

4

Preferred

Familiar with standard concepts, practices, and procedures within a particular field.

2

Preferred

Strong understanding of ETL (Extract, Transform, Load) to extract, transform, and load data, enabling businesses to use data for analysis and decision-making, extracting data from various sources, such as databases, files, and cloud services.

1

Preferred

Bachelor's or master's degree in relevant field is preferred.

1

Preferred

ITIL Certification is preferred

1

Preferred

Certification in Azure Data Factory (ADF) preferred