Event Operations Supervisor, Audio Visual-JW Marriott Desert Ridge Resort and Spa

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Operations Management Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Training/Staff Development Assists in training technicians on all floor activities. Assists in training technicians on the venue’s operational standards and Encore's service and operational standards. Serves as a mentor for new hires by providing guidance and understanding of the technician career journey. Models and reinforces a positive working environment centered around company values. Event Technology Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Ensures equipment is secure from theft and/or damage when in use. Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Bachelor's degree is preferred. ~3-5 years of customer service or hospitality experience is preferred. ~3-5 year of audio-visual experience is required. ~ External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Manages Ambiguity Financial Acumen For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities Auditory/Visual Requirements Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.
* Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $18.93
- $24.60 Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Click here to view the benefits options for our employees worldwide.