Customer Service Representative

3 weeks ago


Atlanta, Georgia, United States SupportNinja Full time

Work Set Up: Onsite at 600 Peachtree St NE 25th Floor, Atlanta, GA 30308

Type of Contract: Full Time

The Customer Service Representative I is responsible for handling customer inquiries via phone and email, and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

  • Respond promptly and professionally to customer inquiries via phone, email, and/or chat
  • Provide accurate information about products and services to customers
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization's CRM
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

  • Must have high school diploma or equivalent
  • At least 6 months experience in customer service experience, preferably in a call center environment or retail
  • Strong communication skills, both verbal and written
  • Knowledge and experience with a CRM preferred
  • Proficient in using computers and various software applications

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

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