InfoSec Program Manager

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Title: InfoSec Program Manager - Customer Trust - Remote
Location: Remote
Full time remote in Americas. Travel: up to 2 times a year to the Palo Alto, CA office



The Information Security organization advances the overall state of security at client through critical initiatives and coordination of large security projects.
Information Security builds technologies, tools, and processes to better enable teams at client to develop secure software and protect data and systems with appropriate security controls.
Information Security also develops systems to monitor and respond to attacks against our assets, provides awareness education to teams on security best practices for data protection, and ensures data governance and data sharing relationships with third parties in order to securely protect client information.
Client is seeking an Information Security Program Manager who will oversee activities for the Customer Trust function.
As a member of this team, you will be a highly motivated individual who will be responsible for the execution and continuous maturity of these service areas.
strong cross-functional relationships across the company, and have exceptional interpersonal skills to manage customer-facing conversations.
We are looking for a highly motivated individual that wants to be a part of a front-line customer facing function of security within client that helps sales close revenue opportunities by sharing clients security posture with customers.
Key responsibilities include sharing clients security posture with customers by interacting with key security stakeholders in the customers organization, responding to customer RFPs, facilitating customer audits and other customer requests that are related to client's enterprise or product security and compliance capabilities.
Respond to security and compliance portions of customer RFPs in an accurate and timely fashion (i.e., Coordinate with other Information Security, Product security and Engineering SMEs, as needed to
respond to customers.
Build narratives and perform security reviews of new products to ensure there are accurate responses for RFPs.
Support security and compliance related customer audits, as requested.
Be well-versed in client's products, particularly as they pertain to security and compliance features and secure SDLC practices.
Work with Sales Operations, Field Operations, Sales, Sales Engineering, Marketing, and Engineering teams to intake requests and drive improvements to the customer trust process.
Execute operational activities related to the maturity and measurement of the customer trust process to provide high quality services that enable sales at client.
Drive the maturity of the customer facing collateral that disseminates security and compliance related announcements and thought leadership to new customers and prospects.
Support the finalization of security and compliance language in customer contracts.
Required: 3 years of Customer Trust/supporting RFPs experience in a tech industry
Have driven several security and/or operational Information security processes within a company.
Experience reviewing and negotiating contracts as it relates to security and compliance obligations
Ability to meet demanding timelines and SLAs, manage changing priorities and execute tasks with minimal supervision.
Has knowledge of common security risks, vulnerabilities, and threats and can translate these issues through triage / risk treatment conversations.
Experience implementing customer facing Trust portals for InfoSec documentation and experience supporting customer audits
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Remote working/work at home options are available for this role.