Community Client Services

3 days ago

Yonkers NY, United States Atomic Promotions Full time

Become a Junior Customer Engagement Specialist at Atomic Promotions Inc.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
a rapidly growing marketing firm in Yonkers, drives direct outreach for top telecom brands. As the team behind Verizon, we bring fiber internet, TV, and phone services to customers, and we're hiring caring, customer-focused Customer Engagement Specialist - Entry Level to ensure a smooth and satisfying post-enrollment experience.
As a Junior Customer Engagement Specialist, you can start a career in client relations with hands-on training and mentorship. The Customer Engagement Specialist will be the main contact for customers, addressing inquiries, resolving concerns, and building relationships. If you're patient, detail-oriented, and thrive in a client-focused role, the Junior Customer Engagement Specialist role is your chance to develop skills and advance in a supportive environment that values customer satisfaction.
we’re driven by a passion for outstanding client experiences and developing top-tier service talent. Based in White Plains, our collaborative, high-performance culture thrives on hands-on training, mentorship, and results—delivering real impact for partners like Verizon while building meaningful careers.
we bring energy and purpose to every customer interaction—connecting communities with fast, reliable Verizon services. Through personalized, ethical support after enrollment, we create meaningful experiences and lasting relationships, all while fostering a team culture that values growth, precision, and genuine care.
What Will I Be Doing as a Junior Customer Engagement Specialist?
Serve as the primary point of contact for new and existing Verizon customers acquired through our direct campaigns.
Proactively engage with customers to address inquiries related to billing, service features, account management, and basic technical troubleshooting for services.
Clearly explain Verizon features, benefits, promotions, and account details in a concise and customer-friendly manner.
Resolve service issues efficiently and empathetically, striving for first-contact resolution to ensure high customer satisfaction.
Accurately document all customer interactions, inquiries, and resolutions within our client relationship management (CRM) systems.
Identify and escalate complex customer issues to appropriate Verizon technical support or specialized departments, ensuring proper follow-through.
Build strong, lasting client relationships by delivering exceptional service and acting as a trusted advisor for their Verizon needs.
Contribute to improved service strategies by providing on-the-ground insights from client interactions and feedback. Uphold a high standard of professionalism and brand representation for both Atomic Promotions Inc. and the Verizon brand in all client-facing engagements.

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