Relationship Banker, The Hub, Bronx, NY

Relationship Banker, The Hub, Bronx, NY

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. The difference you make as a Relationship Banker is serving as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service. Relationship Bankers proactively engage with customers to identify opportunities for cross-selling services, resolving issues, and educating them on digital banking tools. You collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank's growth objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

~ High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field - Required.

~ Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.

~12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required.

~12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.

~ Established relationship-building skills with a focus on customer experience and loyalty.

~ Excellent customer service skills and a passion for helping others.

~ Proficient in using digital tools and technology to enhance customer engagement.

~ Ability to follow directions, policies, and procedures.

~ Ability to identify and escalate concerns of risk to appropriate channels.

~ Computer proficiency and basic math skills.

~ Ability to work branch hours, which can include weekends and evenings.

For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

You may be evaluated in part based upon your performance of the tasks listed in this job description. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.