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Front Office Manager
1 month ago
- Engages with guests to ensure satisfaction and address concerns when needed.
- Ensures proper staffing for Front Desk area.
- Hires, trains and develops Front Desk Associates.
- Oversees transactions, billing and rate management.
- Interacts with other departments to meet guest needs.
- Bachelor's degree preferred.
- 4-6 years' related experience
- 3+ years management experience
- Must be authorized to work in the United States.
- Leadership and team management skills.
- Organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Adaptability and problem solving.
- Interpersonal skills and strong customer service orientation.
- Computer skills.
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds, as well as to reach and bend. Must be able to stand or walk for 8 hours.
• Professionalism
•Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
•Consistently caring and respectful attitude toward internal and external customers
•Act as gracious host to all guests Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:
- Act with Managerial Courage
- Anticipate and address department needs
- Build an effective team
- Communicate effectively
- Employer subsidized medical insurance plans
- Vision & Dental
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Employer-paid Accidental Death and Dismemberment Insurance
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
