Night Fleet Service Technician

3 weeks ago


Palm Springs, California, United States Ricoh USA, Inc. Full time
The Field Representative II is responsible for servicing, repairing, and maintaining a range of company products and systems at customer locations within a specific geographic area. The role requires expertise in diagnostics, installation, troubleshooting, and customer service, as well as managing territory, inventory, and customer relationships. It may require shift work, overtime, on-call duties, and significant travel.
Manage territory, inventory, and customer relations.
Provide excellent technical and customer service.
Perform diagnostics, installation, and servicing of equipment (B&W, color, multifunction devices).
Conduct Basic Connected installations, IP setup, printer driver installs, and customer training.
Troubleshoot and repair electro-mechanical devices.
Complete technical training and territory management tasks.
Ensure high levels of customer satisfaction through support and technical assistance.

Journeyman-level technical knowledge from technical school and 2+ years of related experience.
Experience with electro-mechanical devices, electrical circuitry, and electronics.
Strong customer service and communication skills.
A valid state driver's license (due to extensive travel requirements).

Office setting with adequate lighting, ventilation, and normal temperature.
Extensive travel required, including foot travel in urban areas.
Exposure to minor cuts, burns, and chemical solvents.
Shift work, overtime, on-call duties, and weekend work may be required.
Use of hand tools and electronic testing equipment is required.

As a team of information seekers and customer-focused collaborators, we deliver services, solutions, and technologies to empower business success. We seek talented individuals to join our high-performance teams, where your contributions will help shape the future of the industry.

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