Remote Account Supervisor

Job Title: Account Supervisor 

Work Location Type: On-Site 

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
The Account Supervisor serves as a key liaison between the kitchen/Customer Service Center (CSC) and airline partners, ensuring seamless communication and coordination across departments. This role is responsible for addressing performance-related issues, responding to customer requests, and facilitating collaboration among internal teams.
The Account Supervisor plays a vital role in maintaining service excellence, driving customer satisfaction, and supporting the overall success of airline partnerships


Work location : onsite @ our Sky Chefs facility @ George Bush Intercontinental Airport
Tuesday-Saturday; Sunday and Monday off

Medical, Dental, Vision – starts Day 1
~Paid Time Off, Sick Leave & Holidays
~ Tuition Reimbursement – support for professional development
~ Account Management

Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
Ensure accurate billing and provisioning to the airline
Maintain daily par levels and inventory control in accordance with customer standards
Ensure equipment inventory is taken in a timely and accurate manner
Support the respective departments regarding all airline cycle changes
Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 
Maintain customer specifications and monitor changes
Ensure that the airlines measurement system is taken into account in each department
Coordinate and participate in all CSC evaluations by the customer. Develop, document and maintain flight attendant comment and delay database
Support the Executive chef in menu presentations as needed. Track quality scores
Ensure par levels of customer inventory and customer specific goods 
Participate in special customer projects 


Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Bachelor’s degree in Business Administration, Human Resources, or a related field; 2+ years of experience in a account management or business operations 
~ Strong presentation, communication, training, and interpersonal skills.
~ Proven ability to understand and meet customer expectations.
~ Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances
~ Proficient in Microsoft Office Suite and other Windows-based applications.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.