Medical Matron

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work
Under general administrative direction reporting to the Director of Ambulatory services, is accountable for the delivery of patient care services which support the strategic plan of the organization and achieves clinical, financial and service quality objectives in our Ambulatory Obstetric/GYN Programs. Our Center for Advanced Fetal Care, a maternal-fetal medicine practice located at the downtown UMMC campus, provides routine and specialty fetal ultrasound scanning, fetal monitoring and assessment and fetal intervention to high-risk obstetric patients. Pioneering the care of fetus and mother, our team of sonographers, nurses, genetic counselors and maternal fetal medicine are national leaders in the care of complex maternal / fetal diagnosis and treatment. We offer consultation and interdisciplinary care coordination for high-risk patients working closely with our US News and World Report top 50 ranking Neonatal Intensive Care Unit team and our Pediatric Cardiology and general surgery experts to coordinate expert consultation and care for expectant families. The Nurse Manager also has oversight of our Maryland Center for Reproductive Health offering consultation, examinations, pregnancy counseling, and minor gyn family planning services in our private ambulatory setting. Also located within the main hospital of the UMMC downtown campus, our academic medical center location enables our team to provide the highest level of services with access to a variety to specialty GYN surgeons, genetic counselors and other clinical experts to provide services to the highest risk patients.
The nurse manager is accountable for day-to-day ambulatory operations, quality of clinical services delivered, for the competency and performance of nursing, allied health and front desk staff, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within Ambulatory Services. In partnership with the Ob/Gyn faculty and the University of Maryland Children's Hospital, the nurse manager serves as a key participant in achieving organizational objectives consistent with our mission, vision and values.
Under general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable for the quality of clinical services delivered for the competency and performance of clinical staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services
~ Fetal monitoring certification and previous OBGYN experience preferred.

Under general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable for the quality of clinical services delivered for the competency and performance of clinical staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services.
Develops, manages and evaluates the system of care delivery and clinical services which meets clinical, financial and service quality objectives.
In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet patient population requirements. Communicates long and short term plans and objectives to staff.
Assures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals. Assures that programs, services and staff performance meet regulatory requirements and professional standards.
Directs professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and practice operations.
Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance. Assumes a leadership role in managing the quality of services provided in the practice and within the organization at large.
Implements systems to manage and improve the performance of practice processes and to improve the performance, consistency and coordination of cross functional processes.
Implements systems to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve clinic performance.
Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare and care delivery. Supports data-based ideas and innovations generated by staff and multidisciplinary research projects.
Manages the patient care and administrative operations of a hospital-based practice to assure the ambulatory service's mission, goals and core competencies are met.
Addresses and solves impediments to success in areas of information technology, registration and billing, housekeeping, medical records, pharmacy, space and resource utilization, etc.
Maintains records and provides reports to Directors and the Medical Director.
Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (HIPAA, The Joint Commission, OSHA, third party payors, etc.).
Coordinates all information systems activities including IDX scheduling and practice-related billing and other management reporting requirements.
Monitors and assures monthly financial performance to budget and performs variance reporting.
Ensures current charge master is maintained for practice, charge capture audit trails are in place, and patient registration accuracy.
Responsible for ensuring adherence and administration of UMMC human resource's policies and procedures.
Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.
Supports staff education and development with team building, problem solving and job enrichment programs.
Maintains all personnel records in confidential file and conduct performance reviews, and performance documentation on direct report staff.
Conducts regular meetings with Clinic Manager and Clinic Medical Director to review practice operations, volumes, billing and problems related to practice development or patient care.
Provides the care needed as described in the unit/area/department policies and procedures.
Serves on appropriate Medical Center committees; act as a liaison between the practice and internal/external customers.
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
Takes action to correct observed risks to patient safety.
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
Incumbents are expected to matriculate in an accredited graduate program within one year of their employment and have five years to complete the degree.
Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to Compact state agreements outlined through the MD Board of Nursing, is required.
Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
Demonstrated ability to think critically, develop conceptual designs for clinical services and plans and organizes successful projects.
Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
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