Supervisor, Customer Service

1 week ago


Augusta, Georgia, United States Altec Industries , Inc. Full time
Altec's primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment – Made in America -- that can be found across the U.In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians who travel to customer sites. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec's values while achieving customer goals.
"We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products."
Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
Competitive Compensation that rewards performance
Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation
Basic Qualifications for Entry-Level:
A bachelor's degree with some industry-related knowledge
Bachelor's Degree AND two years of supervision, industry-related preferred
High School Diploma or GED AND five years of industry-related supervision
Travel 0 – 25%
Must be able to work with team members and work with minimal supervision
Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. "More than just building equipment, we also build relationships." Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork
We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D, and there for the life of the equipment with troubleshooting and repair, parts, and product support.
Work with Mobile Service Technicians (MST) and customer to establish the most efficient and effective schedule for the MSTs
Monitor and supervise daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitability
Enable continuous training for new and current technicians.
Champion and implement process improvement.
Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirements
Maintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician, and customer
Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.

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