Mechanical Inside Sales

1 week ago

Riverside MO, United States Force America Full time

FORCE America, Inc. is looking to fill an opening for aMechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Riverside, MO location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. Partners with assigned customer base to provide pricing, availability, updates on order status.
Assists with overflow customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and light technical support.
Enters system sales and quotes.
Provides light technical support for the development of applications and design.
Administrative support including email orders, fax, and providing number RMAs.
Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
High School Diploma or GED required.
~2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer-facing role a big plus.
~ Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot.
~ Demonstrated cultural expectations of core values in inside sales.
~ Able to develop relationships with internal and external customers.
~ Strong mechanical aptitude.
~ Good communication skills, written and verbal, most often over the phone.
~ Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
~ Experience with MS applications, Outlook, Excel and Word preferred. Dental insurance
~ Flexible spending account
~ Health insurance
~ Health savings account
~ Life insurance
~ Referral program
~ Retirement plan
~

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