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2 hours ago
Relationship Banker Takes a lead role in delivering outstanding experience to First State Bank customers. Acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. Works as a productive, cooperative, and engaged team member to serve customers and reach individual and branch goals. Essential duties include: Following First State Bank's established guidelines for accurately processing all customer transactions, while maintaining acceptable cash balancing records. Understanding and following First State Bank's policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures. Protecting the bank's assets by adhering to all security, confidentiality and compliance polices. Building strong customer relationships by using effective listening skills to gain insight into customer needs and identifying opportunities to benefit the customers, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Maintaining product knowledge and staying up to date with product and promotional changes. Actively engaging in communication with supervisor through coaching and professional development. Effectively handling customer complaints and resolving issues by working with customers and management to identify mutually beneficial solutions. Opening and closing accounts, account servicing and maintenance, routine bank transactions. Processing consumer loan applications and preparing loan documentation for approved loans. Responding quickly to customer's questions/concerns and resolving all issues appropriately. Other duties include: Other duties as assigned. Required participation and experience: High School Diploma or equivalency (GED). Minimum one year of customer service experience and cash handling. Active and compliant NMLS registration. Additional position requirements: Demonstrate proficiency with technology and software and ability to operate standard office equipment for extended periods of time. Operational excellence and internal/operational audit responsibilities. This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 25 pounds. Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk. Excellent communication skills, orally, written, and mathematical skills. Ability to manage difficult situations. Ability to work with a variety of technology, such as mobile services and online banking. Responsible for shipping and receiving cash shipments; maintain branch cash controls. Ability to travel to branch locations when necessary. Ability to work Saturdays and some evenings required. What can we offer you: Working with an energetic team focused on making our customers financially successfulMichigan Staffing
