Tier I Service Desk Technician
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
- Tier I Service Desk TechnicianProvides initial support and triage for incoming client requests. Delivers basic technical support, creates and updates documentation, and ensures timely escalation of issues requiring advanced assistance.
Full-TimeTucson, AZEntry LevelApply for this RoleBack to All Roles## About this roleThe Tier I Service Desk Technician is the first voice clients hear when something breaks. You'll triage incoming tickets, resolve common issues, document everything, and escalate complex work to Tier II/III with clean handoff notes. This is a learning role with a clear progression path to Tier II within 12-18 months for the right candidate.##
What you'll do
* Answer inbound tickets and phone calls from managed IT clients
* Resolve Tier 1 issues (password resets, M365 troubleshooting, printer issues, basic networking)
* Document every ticket in HaloPSA with clear notes and resolution detail
* Escalate complex issues to Tier II or III with full context
* Maintain and improve internal knowledge base articles## What we're looking for
* 1+ year in IT support, help desk, or comparable hands-on technology experience
* Comfort with Microsoft 365, Windows 10/11, basic networking concepts
* Strong written communication — every ticket gets documented
* CompTIA A+ or equivalent (preferred, not required)
* Eligible to work in the U.
S.; based in or relocating to Tucson, AZYou'll always hear from usEvery applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.## Ready to apply?Submit your resume and a few details. We review every application personally.
Apply for this Role - J-18808-Ljbffr
-
Tier I Service Desk Technician
2 days ago
Phoenix, AZ, Maricopa County, AZ; Arizona, United States Phoenix Staff, Inc. Full-timeTitle: Tier 1 Cloud System Administrator Location: Phoenix, AZ Type: Contract to Hire Compensation: $25 - $29/hr Position Overview We are seeking a Tier 1 Cloud System Administrator to provide frontline technical support for end users and business technology environments. This role focuses on troubleshooting common issues involving workstations,...
-
Tucson, AZ, Pima County, AZ; Arizona, United States Unió Digital Full-timeUnió Digital is seeking a Tier I Service Desk Technician in Tucson, AZ to provide initial IT support, triage tickets, and document every interaction. This entry-level role offers a clear progression path to Tier II within 12–18 months for the right candidate, with on-site work and growth opportunities in a managed IT client environment. You’ll resolve...
-
Service Desk Technician I, On-Site
3 days ago
Phoenix, AZ, Maricopa County, AZ; Arizona, United States Asu-Preparatory-Academy Full-timeIf you are a current worker, please log into Workday and access our internal career site to apply.Salary Range:$18.00 - $23.00 USD hourly.As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of...
-
HVAC Technicians
2 days ago
Tempe, AZ, Maricopa County, AZ; Arizona, United States Arizona State University Full-time# HVAC Technicians (Tier I and II)Apply: Campus: Tempe: Full time: Posted 30+ Days Ago: End Date: November 1, 2026 (30+ days left to apply): JR123560**Job Profile:**Skilled Crafts and Trade Assistant 2 Non-Exempt**Job Family:**Skilled Crafts and Trade**Time Type:**Full time**Apply before 11:59 PM Arizona time the day before the posted End Date.****Minimum
-
Service Technician I
4 days ago
Tucson, Arizona, United States VeregyLLC Full-timeVeregy is an award-winning NAESCO-Accredited decarbonization company focusing on accelerating and simplifying the Energy Transition. We provide turnkey engineering and construction services designed to reduce our clients' energy and operating costs through the implementation of energy efficiency and infrastructure upgrades, smart building technology, fleet...
-
Service Desk Technician I
3 days ago
Tucson, AZ, Pima County, AZ; Arizona, United States Inserso Full-timeInserso in Chandler, AZ is seeking a Service Desk Technician Level I to join our government-site support team. You will handle first-line incident resolution, answer phones, chat, and email, and create ServiceNow tickets to track issues. The role requires strong communication, a HS diploma, 1 year IT support, familiarity with Windows and Office 365, and...
-
Tier III Service Desk Engineer
5 days ago
, AZ, United States, AZ Djobea Full-time# Tier III Service Desk EngineerUnio DigitalWorldwideInformation Technology## Description du posteUnió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating. We are looking for an...
-
Tier III Service Desk Engineer
5 days ago
, AZ, United States, AZ Devconnectplatform Full-time# Tier III Service Desk EngineerUnio DigitalSalary not statedFull-timeremote· midazureciscosecurityvideodocumentationhardwarehelpdeskonboardingListed via Remotive · posted 6 Oct 2026. The application happens there, not on DevConnect.Apply on Remotive## DescriptionUnió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT...
-
Service Desk Technician
4 days ago
Phoenix, AZ, Maricopa County, AZ; Arizona, United States Prosum Full-timeOverview The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All Service Desk Technicians are responsible for providing technical assistance and support related to
-
Service Technician I
3 days ago
Tucson, AZ, Pima County, AZ; Arizona, United States Veregy Full-timeVeregy is an award-winning NAESCO-Accredited decarbonization company focusing on accelerating and simplifying the Energy Transition. We provide turnkey engineering and construction services designed to reduce our clients' energy and operating costs through the implementation of energy efficiency and infrastructure upgrades, smart building technology, fleet...