Carrier Operations

4 weeks ago

Overland Park KS, United States Fountain City Logistics Full time

Carrier Operations As the Tracking Lead, you will oversee the end-to-end visibility and proactive management of shipments across our carrier network. You will be the go-to person for tracking, tracing and escalation of freight movements, ensuring timely updates, mitigating risks, and enabling smooth communication between our operations team, carriers and customer/warehouse contacts. Your role is central to delivering on our promise of “Ship With Confidence.”

Track and trace shipments from dispatch through delivery: monitor carrier status, ETA changes, deviations, delays, reefer temperature issues, etc.
Proactively alert warehouses, customer sites or consignees of ETAs, changes, or issues (for example — temporal, dock bump, demurrage risk).
Escalate and manage exceptions: identify delays, investigate root cause, coordinate with carriers/terminals/warehouses to drive corrective action.
Assist in filing and managing freight claims (damage, loss, delay) in conjunction with the operations/claims team.
Maintain records/logs of key tracking metrics (on-time performance, temperature excursions, missed ETAs, etc.) Collaborate with logistics operations, customer service, carrier management and sales teams to continually refine tracking and visibility processes.
Support process improvement initiatives: help define standard operating procedures (SOPs) around tracking & tracing, alerts, escalation workflows.
Ensure compliance with carrier agreements, customer SLA’s, DOT/transport regulations as they impact tracking & visibility.

Must live in the Kansas City area and be able to work in the office full time.
~2–4 years (minimum) experience in logistics operations, tracking/tracing, carrier operations or transportation management.
~ Strong attention to detail and ability to monitor multiple moving parts (i.e., many freight lanes, multiple carriers, multiple modes).
~ Excellent communication (verbal and written) – you’ll be updating internal teams, warehouses, carriers and customers.
~ Proficient in using tracking/tracing tools, TMS or other freight visibility systems.
~ Understanding of freight operations (full-truckload, intermodal, LTL, temperature-controlled) is a plus.
~ Ability to work in-office full time (until the process is smooth).
~ A collaborative, problem-solver mindset: you’ll be part of the larger operations team and need to interface with carriers, internal teams and customers.


Remote flexibility while staying connected with a dynamic KC-based team.
Take the next step in your career and contribute to our mission of excellence and innovation in the logistics industry.

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