Head of Project Management

1 week ago

Weston FL, United States Yochana Full time

Role: UKG Project Manager Location: Lowell, Massachusetts / Weston, Florida-Onsite

The Services Project Manager (PM) is a critical focal point to UKG Ready customers. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members.
Duties and Responsibilities:
Maintaining adherence to UKG implementation methodology and processes
Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
Assisting Lead by accurately forecasting each month’s go-lives
Managing the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes
Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
Serving as an escalation point of contact for customer invoicing of delivered services, and resolution of any financial disputes while customer is in implementation
Leading assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
Assisting with developing new processes and tools that improving the performance and effectiveness of the project management delivery role
Assisting with other initiatives to evaluate and drive customer satisfaction
Obtaining appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestone
Contributing to team objectives that may have impact on the area/group Informally mentoring peers based on expertise
Basic Qualifications:
~6 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment worked with UKG Ready/WFC/WFD, SAP HCM, Peoplesoft, Ceridian, ADP.
~ Experience managing high volume and highly complex customer facing software implementation projects
~ Experience in a SaaS environment a plus leading complex/strategic clients


Preferred Qualifications:
Strong leadership skills with ability to work as part of a project team as well as mentor others
Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills
Ability and willingness to travel up to 25% as needed
Broad knowledge of HRMS, Payroll, Time & Labor management a plus
Bachelor’s Degree preferred and PMP Certification

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