CX Research Coordinator

3 weeks ago

Saint Paul, Minnesota, United States Marvin Full time
Join Marvin as a Customer Experience Generalist and become part of a highly collaborative team of CX research, analytics, and design professionals working under the supervision of our Senior Director of Customer Experience & Design.

The CX Generalist supports two CX teams focused on research and design. Gain exposure to all aspects of the department and support the teams research operations and coordination needs such as research participant recruiting, scheduling and follow up, and trip planning on behalf of in-field teams. Support project teams by supporting research recruiting of diverse customer types. Coordinate travel booking, rentals, and accommodations for in-person research events.

~ Provide continuous support for research operations by managing participant groups for ad-hoc research projects and longer-term customer panels.

~ Support CX teams with scheduling, communication, event planning, research design, execution, analysis, and deliverable creation.

Ability to be professional, personable, and flexible while handling ambiguous situations and project changes

~ Bachelor's degree

~3+ years of related experience such as in recruiting, sales, service, event planning, administration, personal assistant

~ General understanding of research operations in support of qualitative & quantitative research and recruiting research participants a plus

~ Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook)

When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more 300 annual wellbeing account to spend on whatever makes you happy + healthy
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

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