Telephone Triage Nurse

3 weeks ago

Nashville, Tennessee, United States The US Oncology Network Full time
Overview SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today. SCOPE: The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff members to meet those needs, then documents all elements of care in the patient's medical record. The telephone triage nurse will accurately identify patients with high-risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic.
  • Under general supervision, provides professional nursing care for patients, adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board.
  • Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives.
  • Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities KEY RESPONSIBILITIES:
  • Addresses patient calls, portal messages and emails in a timely manner.
  • Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
  • Manages a wide range of patient symptoms/side effects, assessing urgency and addressing them appropriately to prevent unnecessary emergency department and hospital utilization.
  • If emergency care is needed, collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
  • Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
  • Documents all conversations with patients to maintain a comprehensive medical record.
  • Provides clear instructions and education to the patients via the telephone and other duties as assigned.
Qualifications MINIMUM QUALIFICATIONS:
  • Graduate from an accredited program for professional nursing education, BSN preferred.
  • RN state license and current registration with the State Board of Nursing in practicing state.
  • Current Basic Life Support (BLS) certification.
  • Must maintain continuing education requirements.
  • 3-5 years nursing experience including at least one year in oncology preferred.
  • Oncology certification preferred.
PHYSICAL REQUIREMENTS: A large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment. The US Oncology Network

  • Nurse Triage Specialist

    2 weeks ago

    Nashville, Tennessee, United States beBee Careers Full time

    Nurse Triage Specialist Job SummaryThis is an exciting opportunity for a skilled nurse to join our team as a Nurse Triage Specialist. In this role, you will provide expert clinical guidance to patients and their families, utilizing your advanced knowledge and skills to deliver high-quality care.ResponsibilitiesProvide telephone and telehealth support to...

  • Nurse Triage Specialist

    1 week ago

    Nashville, Tennessee, United States beBee Careers Full time

    Job Description:The Nurse Triage Specialist will provide clinical expertise to patients and families, utilizing nursing judgment and process to ensure effective, timely, and compassionate care. This role involves mentoring on-call staff, performing triage duties, dispatching nurses as needed, and providing telephone support to family members at the time of...

  • Clinical Triage Nurse

    6 days ago

    Nashville, Tennessee, United States beBee Careers Part time

    About the RoleWe are looking for a skilled Clinical Triage Nurse to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support in our call center.Key ResponsibilitiesUtilize nursing judgment and process to provide effective and timely care through triage functionsWork closely with...

  • Oncology Triage Nurse

    4 weeks ago

    Nashville, Tennessee, United States SCRI Oncology Partners Full time

    Overview: SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. They...

  • Triage Counselor

    2 days ago

    Nashville, Tennessee, United States beBee Careers Full time

    Mental Health Support ServicesWe offer comprehensive mental health support services to individuals in crisis, including telephone counseling, crisis intervention, and linkages to community resources. Our team of experienced professionals is dedicated to providing high-quality services that meet the unique needs of each individual.Responsibilities of a Triage...

  • Nurse Triage and Support

    1 week ago

    Nashville, Tennessee, United States beBee Careers Part time

    Nurse Triage and Support Job DescriptionWe are seeking a skilled Nurse Triage and Support professional to join our team. As a key member of our after-hours program, you will provide critical care and support to patients and their families through timely and effective triage.Your Key Responsibilities:Triaging patients and developing care plans as...

  • Pediatric Triage Nurse

    6 days ago

    Nashville, Tennessee, United States beBee Careers Full time

    Registered Nurse - Pediatric GastroenterologyWe are seeking a highly skilled Registered Nurse to join our pediatric gastroenterology team. In this role, you will provide critical support to the team, including patient assessment, triage, and coordination of care. This is an exciting opportunity for an experienced R.N. to make a meaningful impact in the lives...

  • Pediatric Nurse Triage Specialist

    2 weeks ago

    Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    About Vanderbilt University Medical CenterVanderbilt University Medical Center is a world-renowned medical institution located in Nashville, Tennessee. Our mission is to advance health and wellness through preeminent programs in patient care, education, and research.Job OverviewWe are seeking a highly skilled Registered Nurse to join our team as a Pediatric...

  • Pediatric Triage and Assessment Nurse

    7 days ago

    Nashville, Tennessee, United States beBee Careers Full time

    Pediatric Triage and Assessment NurseThe Pediatric Triage and Assessment Nurse will be responsible for assessing patients' needs and developing effective care plans.Develop and implement individualized care plans based on assessment findings.Collaborate with other healthcare professionals to coordinate patient care.To be successful in this role, you must...

  • Nurse Triage Specialist

    1 week ago

    Nashville, Tennessee, United States beBee Careers Full time

    Job DescriptionWe are seeking a skilled Nurse Triage Specialist to join our team. In this role, you will be responsible for assessing patient needs over the phone, collaborating with healthcare professionals to develop care plans, and documenting all elements of care in patients' medical records.Key Responsibilities:Respond to patient calls, messages, and...