Chief Operating Officer

Chief Operating Officer Boston Metro | Full-Time, In-Person, Remote, or Hybrid Key Responsibilities & KPIs 1. Strategic & Operational Leadership Responsibilities: Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap. Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs. Drive continuous improvement, speed, and cost efficiency across all areas of the business. Lead monthly operations reviews and OKR tracking. KPIs: Achievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement >85%2. Supply Chain & Production Management Responsibilities: Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. KPIs: Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries ≥ 95% Production yield > 98% Quality incident rate < 0.5% of total units 3. Logistics, Fulfillment & Distribution Responsibilities: Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. KPIs: Fulfillment accuracy ≥ 99% Inventory turnover 8–10x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY)4. Commercial Operations & Launch Readiness Responsibilities: Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. KPIs: Product launch on-time rate ≥ 95% Forecast accuracy ≥ 85% Out-of-stock rate < 3% across SKUs Gross margin improvement YoY 5. Financial & Performance Management Responsibilities: Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. KPIs: Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue)6. Team Leadership & Culture Responsibilities: Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. KPIs: Team retention ≥ 90% Employee engagement ≥ 85% Leadership succession & internal promotion rate ≥ 20%7. Systems, Compliance & Continuous Improvement Responsibilities: Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. KPIs: Audit/compliance success rate 100% Reduction in manual processes ≥ 20% YoY Waste reduction % of output ERP utilization rate ≥ 90% Qualifications 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA/USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelor's degree required; MBA or equivalent experience preferred. Why Join Dumpling Daughter Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition. How to Apply: Send your resume and a cover letter to careers@dumplingdaughter.com