Director, Retail Employee Experience

Director, Retail Employee Experience page is loaded## Director, Retail Employee Experiencelocations: HQ-Office, San Francisco, CA, USAtime type: We're looking for a highly strategic and experienced Director of Retail Employee Experience to redefine the employee experience for our retail teams. This role will lead the vision, strategy, and execution for all retail-facing communications and learning and development initiatives, directly impacting the engagement, growth, and effectiveness of over 5,000 employees across the US and Canada.As a leader in a highly visible role, you'll partner with senior leadership to build a culture where employees feel informed, supported, and empowered to succeed. This position reports to the Senior Director, US Retail & Omni Channel Operations and will manage a team of five direct reports. Lead the overall communication strategy and content development for all retail stores, including critical updates on consumer experience, operations, recognition, and engagement.* Create and deliver high-impact presentations, speeches, and videos for senior leaders, including the VP of Retail.* Own and manage all field events and conferences, while also developing a comprehensive recognition and contest strategy that motivates and inspires our retail teams.* Build and oversee a robust learning and development program for all levels of our retail organizationfrom stylists to district managers. This includes creating and managing content for onboarding, service, operational, and product training.* Leverage data, insights, and feedback to continuously improve and elevate training programs, embracing a growth mindset to innovate how we communicate and train.* Evaluate and improve team processes to ensure efficiency, accuracy, and consistency in how we deliver communications and training.* Oversee communication and learning management systems, partnering with global teams on enhancements and platform changes to ensure a seamless employee experience.* About You * You have 7-10 years of experience in communications, learning and development, or a related field, preferably within the retail or hospitality industries.* You have a proven track record of creating and implementing large-scale training and communication strategies.* You are a strategic leader with the ability to influence and partner with all levels of management and employees.* You have exceptional project management, organizational, and change management skills, with the ability to thrive in a fast-paced environment.* You are an expert at prioritizing tasks, managing multiple projects simultaneously, and working independently.* You have a strong understanding of learning management systems and communication platforms.* A Bachelor's Degree is required.* Travel within North America is required.*((This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.)) The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.*offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. EOE M/F/Disability/Vets ## ## LOCATION San Francisco, CA, USA## ## FULL TIME/PART TIME Full time FILL DATE**This position is expected to be filled by 12/22/2025.##From day one, we've been doing it our way creating our own drumbeat and building something that's different from the rest.