IT Lead Analyst

Why WWT?**

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today

What will you be doing?

The Lead Analyst uses a broad range of functional and technical skills to oversee the build-out and integration of custom WWT applications and third party vendor systems and products. This position plays a crucial role in shaping the future of our functional/technical solutions by being a thought leader and driving innovation within our organization. This employee will have a strong understanding of business process, systems, and architecture within their domain and industry. There will be a lot of collaboration with leadership, architecture, product ownership, and various delivery IT and Business Teams so a strong understanding of the overall business priorities of their organization and keeping up to date with industry trends and technology is essential.

RESPONSIBILITIES:

• Lead WWT Core Values and Shape best practices.
• Functional Design and Development: In collaboration with other leaders, help lead and develop a clear vision and roadmap ensuring that it supports the long term strategic goals set by the Business/Architecture/IT Sr Leadership.
• Functional/Technical Leadership: In collaboration with other leaders, help shape the design and implementation of solutions that address complex business problems ensuring alignment with overall strategic goals of the business and IT organization.
• Mentorship and Collaboration: Lead by example, promoting a culture of collaboration, coaching, continuous improvement, and innovation within the organization and with external partners and technology vendors to foster functional/technical growth at scale.
• Innovation and Problem Solving: Lead the resolution of complex and high-impact IT issues that span multiple systems or departments. Anticipate potential issues and challenges before they arise.
• Process Improvement: Identify areas where current processes can be optimized or automated through innovative solutions.
• Risk Management: Evaluate and manage risks associated with implementing new technologies, features, or processes and ensure that innovative solutions are scalable, secure, and aligned with organizational policies.

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QUALIFICATIONS:

• A minimum of 12 years' progressive experience in a related field
• Technical/Vertical/Value Stream skills needed: UKG Pro Work Force Management (WFM), Timekeeping, Accruals, Timeoff, Scheduling, Leave Management, Attestation, Device/Clock configuration, Activities, DataViews, Integrations (Boomi/API), UKG Pro WFM APIs and JSON payloads, Postman, Global implementation experience; Nice to have knowledge of Oracle SQL, Pl/Sql, Vue3, NodeJS APIs, Oracle HCM Cloud, Microsoft Excel with Power Queries, ServiceNow, Agentic AI
• Functional/Technical Leadership: Ability to lead and guide multiple teams, make decisions and provide functional/systematic direction. Ability to inspire and motivate teams fostering a culture of innovation and collaboration.
• Adaptability: C