Customer Service Representative Quality Claims Analyst

2 weeks ago

Bolingbrook IL, United States Cummins Full time

Quality Analyst

We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL.

Ensure Data Accuracy and Integrity: Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies.

Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team.

Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards.

Document and update departmental policies and procedures to ensure consistency and clarity across operations.

Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness.

Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.

Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions.

Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions.

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.

This role is 100% on site at the Cummins Chicago Regional Distribution Center - 315 Internationale Drive Bolingbrook, IL 60440

This on-site Chicago RDC Quality Analyst role will have responsibility for

Processing returns from Cummins Sales and Service locations for the Chicago region, managing the disposition of returned products to sellable inventory.

Partnering with warehouse team to ensure organizational/5S and FIFO practices are adopted and sustained in the quality area.

Reporting required metrics at designated intervals, identifying process improvement opportunities and addressing them properly with stakeholders.

including internal leadership, operations partners, Cummins Sales, and Service branches to ensure standardization of process flows and effective communication.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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