Tech Infrastructure Program Manager

Are you interested in a challenge that will reward your unique blend of strategy and technology skills? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, AV/IT projects? As a Technical Infrastructure Program Manager (TIPM), you will have the opportunity to play a pivotal role in the future of our infrastructure deployment, to ensure our customers receive the right outcomes. In this role, you will be responsible for identifying, scoping, and delivering the AV solutions with the agreed success measures, budget, schedule and quality. You will develop and improve processes to deliver standard and non-standard AV infrastructure programs, supporting Amazon's growth in new and existing offices. The right candidate possesses a strong technical background on AV infrastructure, but also knows the core networking elements which represent a requirement to a successful AV infrastructure deployment. The right candidate possesses effective written and verbal communication, program and project management experience. The key job functions of the Technical Infrastructure Program Manager are:
Own projects and initiatives having regional impact, including project schedules and milestones.
Effectively manage stakeholders to successfully deliver the agreed scope.
Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.
Assess costs and benefits and maintain financial reporting control.
Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.
Clearly communicate project and program status, responsibilities and issues to stakeholders
Reviewing AV requests from customers, ensuring that required information is available to understand the Ask. Working on new designs, collaborating with customers and stakeholder teams, designing AV installations to standards. Removing blockers, and handling customer concerns and escalations. Timely updating of project work through the tracking tool, ensuring that updates are concise, but informative for senior management and customers. Working on cross collaboration projects that need AV expertise and guidance in the AV field.
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon's corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.
3+ years of technical infrastructure management experience
~ Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
~ 2+ Years' Experience of managing cross-functional AV Infrastructure projects.
~2+ Years' Experience of Managing Enterprise Level AV Services [Support, Design, Hardware Deployment]

5+ Years' Experience of Enterprise Level Program Management [leading or operating]
~5+ Years' Experience of Managing Enterprise Level AV Infrastructure
~ Exposure to multiple project management methodologies is a plus.
~ Experience with information security, relational databases and cloud computing.
~ Familiarity with information security, relational databases and cloud computing
~ Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. xrczosw Applicants should apply via our internal or external career site.