Telecommute Senior Program Manager

2 weeks ago

Brea CA, United States Amtec Staffing Full time

JOB SUMMARY
Please make an application promptly if you are a good match for this role due to high levels of interest.
The Senior Program Manager works on customer projects in a customer-faced role. Assignments will include mid- size customers, involving more complexity. The Senior Program Manager is responsible for the following: Relationship Management, Customer Satisfaction, Tactical Business Execution and Commercial/Contract Management.

RESPONSIBILITIES
Relationship Management Understands customer offerings and directs the customer appropriately towards additional or alternative customer services.
Works with site Lead PM to provide revenue forecasting by account.
Works with site Lead PM to respond to RFQ / Quotation/ Proposal process.
Works with site Lead PM and other team members to support Opportunity Sales Process.
Customer Experience & Satisfaction:
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication).
Provide verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution:
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Responsible for tactical day-to-day business execution.
Coordinates with cross functional teams consisting of production, engineering, test, QA, materials, and planning. Understands all aspects required to launch a new program or order.
Works with site Lead PM to manage order management and acknowledgement, change management and resulting scope creep, customer reporting, communication, and business issue resolution.
Responsible for tracking relevant metrics and drive action items to end results both internally and externally. Works with site Lead PM to achieve monthly revenue attainment.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Commercial/Contract Management:
~ Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Requirements
Undergraduate degree preferred and/or 7 years relevant industry experience.
Prior experience in EMS manufacturing required in a program management and/or customer facing role. Demonstrated knowledge of manufacturing, Engineering and Technical Services.
Strong written and verbal communication skills.
Proven problem-solving skills are necessary.
Prior experience driving customer account development.
Prior experience in managing customer revenue growth and commercial management/execution. Proficient computer skills: MS Office (Excel, Word, and PowerPoint).
Collaborative, team player.

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