Head of Customer Success
4 weeks ago
Join to apply for the Head of Customer Success role at Nightfall AI Nightfall is the AInative, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and endusers can be automatically trained and coached in the moment to selfheal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures, Venrock, WestBridge Capital, Pear VC and a cadre of cybersecurity leaders such as Frederic Kerrest, Maynard Webb, Ryan Carlson, Kevin Mandia and many others. About the Role Nightfall AI is searching for a strategic, handson Head of Customer Success to lead and scale our fastgrowing CS team. Youll partner with customers, internal teams, and leadership to maximize customer satisfaction, drive value realization, and ensure longterm retention for our products. This is a hybrid role (3 days inoffice) based in our Palo Alto headquarters in the Bay Area. Key Responsibilities Define and execute the vision and strategy for Nightfalls Customer Success function Build, mentor, and manage a highperforming Customer Success team Develop and deploy processes that deliver exceptional onboarding, adoption, and value for enterprise customers Drive customer outcomes, engagement, retention, and growth through datadriven insights and proactive account management Collaborate closely across Sales, Product, and Engineering to advocate for customers and resolve challenges Gather actionable customer feedback and guide product roadmap priorities Instrument and report on key CS metrics (NPS, churn, health scores, etc.) Qualifications 7+ years experience in Customer Success or similar customerfacing roles within SaaS, including 3+ years in management Proven track record of scaling customer success/experience teams in dynamic, highgrowth environments Expertise in building processes and programs that drive customer adoption, engagement, and retention Strong technical acumen and background working with complex, modern software platforms Datadriven, with experience building and interpreting KPIs for CS orgs Excellent communicator; clear, credible, and empathetic with both customers and internal stakeholders Experience with enterprise SaaS security products Passion for AI/ML products and hunger for leveraging AI in daytoday work Familiarity with digital CS tools such as Salesforce, Pylon, etc. Willingness to travel for inperson customer meetings Why Nightfall Join a missiondriven company building the future of AIpowered data security Have a direct impact on customer success, company growth, and product innovation Hybrid work model with 3 days in our Silicon Valley (Palo Alto) HQ Work alongside topnotch engineers, product and GTM teams If youre a strategic leader passionate about delighting customers and driving results, wed love to speak with you Location: Palo Alto, CA | Salary: $140,000 - $172,000 | Employment type: Fulltime #J-18808-Ljbffr
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Head of Customer Success
3 weeks ago
Palo Alto, United States Nightfall AI Full timeJoin to apply for the Head of Customer Success role at Nightfall AI Nightfall is the AI‑native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop...
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Head of Customer Success
3 weeks ago
Palo Alto, United States Nightfall AI Full timeJoin to apply for the Head of Customer Success role at Nightfall AI. Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data...
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Head of Customer Success
3 weeks ago
Palo Alto, CA, United States Nightfall AI Full timeJoin to apply for the Head of Customer Success role at Nightfall AI. Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data...
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Head of Customer Success — AI Security
3 weeks ago
Palo Alto, United States Nightfall AI Full timeA leading AI security solutions firm is seeking a Head of Customer Success in Palo Alto, CA. This strategic role involves leading a high-performing team, defining customer success strategies, and ensuring customer satisfaction and retention. Ideal candidates have 7+ years in customer success within SaaS and a passion for AI/ML. This role offers a hybrid work...
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Head of Customer Success AI Security
3 weeks ago
Palo Alto, CA, United States Nightfall AI Full timeA leading AI security solutions firm is seeking a Head of Customer Success in Palo Alto, CA. This strategic role involves leading a high-performing team, defining customer success strategies, and ensuring customer satisfaction and retention. Ideal candidates have 7+ years in customer success within SaaS and a passion for AI/ML. This role offers a hybrid work...
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Head of Customer Success
3 weeks ago
Carlsbad, CA, United States XILO Full timeHead of Customer Success Ready to make your application Please do read through the description at least once before clicking on Apply. Team: Customer Success & Implementation Reports to: CEO About XILO XILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We provide a modern...
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Head of Customer Success
2 weeks ago
Carlsbad, CA, United States XILO Full timeHead of Customer Success Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Team: Customer Success & Implementation Reports to: CEO About XILO XILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We...
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Head of Customer Success
1 week ago
Carlsbad, CA, United States XILO Full timeHead of Customer Success Team: Customer Success & Implementation Reports to: CEO About XILO XILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We provide a modern workflow automation platform that powers quoting, marketing, and sales for the insurance industry. Backed by Altos...
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Head of Customer Success
1 week ago
Carlsbad, CA, United States XILO Full time $120,000 - $250,000 per yearHead of Customer SuccessTeam:Customer Success & ImplementationReports to:CEOAbout XILOXILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We provide a modern workflow automation platform that powers quoting, marketing, and sales for the insurance industry. Backed byAltos Ventures...
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Head of Customer Success
1 week ago
Carlsbad, CA, United States XILO Full timeHead of Customer Success Team: Customer Success & Implementation XILO is a fast-growing Vertical AI company transforming how insurance brokers, banks, and credit unions automate their operations. We provide a modern workflow automation platform that powers quoting, marketing, and sales for the insurance industry. Backed by Altos Ventures ($10B+ AUM)...
