Head of Service Management

3 days ago
Kailua Kona HI, Hawaii County, HI; Hawaii, United States Aloha Air Cargo Full-time
Responsible for supervising and/or managing the daily cargo handling activities of Aloha Air Cargo, and the ground handling staff. Under the direction of departmental management the incumbent will supervise the freight operations and implement approved processes that ensure customer satisfaction. Monitor the performance of the freight service function as provided by Aloha Air Cargo employees. This responsibility may include the following: supervision of flight handling (loading/unloading aircraft, weight and balance, dangerous goods and special cargo) accurate documentation knowledge of governmental agency regulatory requirements coordination with other Aloha Air Cargo stations, and departments on all cargo matters 2. Attend job specific training as required. Conduct and monitor on-the job training and development. Other administrative tasks may include some required budget assistance; Must possess a complete understanding of the freight operations with the ability to act as a lead person. High level of own initiative, motivation to participate in further training and knowledge transfer, interest in knowledge management and experience of innovative problem solutions. High level of excellent computer skills. Benefits Comprehensive insurance programs including medical, dental, and vision Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program Competitive 401k match program with zero vesting period Annual bonus and salary review programs Competitive paid time off, personal days, and federal holidays Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually Plus, other employee benefits and appreciation events throughout the year. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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