Cyber SDC- WAF

Location: Anywhere in Country

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PRACTICE DESCRIPTION

Business-critical applications depend on integrated application protection and application delivery services. Web Application Firewall, bot and DDoS protection, content delivery, load balancing, traffic management, DNS integration, certificate services, and cloud ingress platforms must operate as a coordinated service to maintain security, availability, performance, and user experience.

The WAF & Internet Ingress and Edge Manager leads the teams responsible for these capabilities. The role provides service ownership, operational governance, resource leadership, stakeholder coordination, escalation management, lifecycle planning, and continuous improvement across WAF and ingress platforms.

JOB SUMMARY

We are seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services.

The role is accountable for service performance, operational resilience, team effectiveness, customer engagement, risk management, application onboarding governance, incident escalation, platform lifecycle management, automation adoption, and cross-team execution. The manager works across application, cloud, networking, firewall, security, vendor, and operations teams to maintain secure, reliable, and supportable services.

Role positioning: This is a service ownership and people leadership role. The manager is not expected to perform every platform configuration personally, but must have sufficient technical depth to guide engineers, challenge designs, direct incident response, manage risk, and make informed operational decisions.

KEY RESPONSIBILITIES

Service Leadership and Ownership

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.

• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.

• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.

• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.

• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.

People and Resource Management

• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.

• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.

• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.

• Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.

• Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.

Operational Governance and Service Performance

• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.

• Lead service reviews, problem management, root cause follow-through, and corrective action governance.

• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.

• Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.

• Drive consistent documentation, runbooks, inventories, support records, and operating procedures.

Incident, Escalation, and Resilience Management

• Serve as an operational escalation point for significant availability, security, performance, or application delivery issues.