Commercial Customer Account Manager

4 weeks ago

Biddeford ME, United States Rousseau Insurance Agency Full time

At Rousseau Insurance Agency, we’re more than just a workplace—we’re a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you’re someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you
*We’re looking for a Commercial Lines Account Manager who is passionate about delivering top-tier service. You’ll have the opportunity to work directly with business clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety—whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact.
*Serve as the main point of contact for commercial clients—answering questions, resolving issues, and managing ongoing insurance needs.
* Conduct regular policy reviews, identifying potential risks or missing coverage and recommending strategic solutions.
* Stay current on industry trends, policy updates, and carrier guidelines to ensure clients always receive informed and competitive advice.
* Collaborate across departments to deliver coordinated service that prevents coverage gaps and enhances the client experience.
* Maintain accurate, up-to-date client records in AMS360, documenting every touchpoint with attention to detail.
* Deliver exceptional service that builds trust, earns client loyalty, and strengthens relationships over time.
*Experience in commercial lines insurance
* Hybrid work schedule
* Medical, dental, and vision insurance
* Life and disability insurance
* Generous PTO + paid holidays
* Paid continuing education & bonuses for earning designations
* If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d love to hear from you.
Rousseau Insurance Agency is an equal opportunity employer. Job Type: Permanent
Dental insurance
* Disability insurance
* Health insurance
* Insurance sales: Ability to Relocate:
* Relocate before starting work (Required)
Work Location: Hybrid remote in Biddeford, ME 04005

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