Manager, Business Operations

2 weeks ago


Spring Hills, Texas, United States Nextech Full time
For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
~ 7 paid Holidays
~Responsible for full financial for operations
Manage all Service-Level Agreements (SLA) with current/new clients
Recruit, hire, and develop service operations team
Develop training plan for service support team
Quality assurance on all work performed at customer facilities
Create, communicate, and send weekly activity schedule to VP of Operations

7+ years of Management experience for an HVAC contracting business or building-related services company
~ Have an HVAC/R Technical Background
~ Understanding of the principles of quality management with respect to effective communication
~ Experience with management and conflict resolution
~ Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
~ Advanced Microsoft Office and computer literacy
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