Head of Customer Success

Location : San Francisco (in-office 6 days/week) Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Total Compensation : $180k - $250k / year Virio is building the next-generation B2B GTM stack - an AI-powered content engine that turns executive thought leadership into a pipeline at scale. We help the fastest-growing B2B companies go to market through executive-led content that drives revenue, not vanity metrics. We're backed by investors and operators from LinkedIn, YouTube, HubSpot, Twitch, and Google . We’ve built a repeatable system for turning founder-led content into meetings, pipeline, and brand power. You’ll work directly with CMOs, founders, and GTM teams to turn strategy into influence, and influence into meetings. You’ll guide high-value SaaS clients on what to say, how to say it, and how to measure its impact on revenue - while also defining Virio’s voice and building a repeatable content engine from the ground up. What You’ll Do Own a book of 10–20 high-value accounts, ACVs ranging from $60K to $500K+. Build trusted relationships with CROs, CMOs, marketing/GTM leaders, and founders — not generic CSM relationships. Drive multi-seat expansion and renewal conversations tactically. Run onboarding, adoption, and ongoing strategic engagement – drive visible customer value. Use a 1–1.5% relationship budget per account creatively – Warriors games, ski trips, offsites, dinners – you know how to time these plays to maximize revenue outcomes (renewals/expansions). Partner with Product and GTM teams to drive customer success and product-market fit. Help build the expansion and renewal playbook as we scale from $1M → $100M. Who You Are Scrappy and execution-oriented – You put your head down and get things done. Comfortable with real startup chaos – Not “big company fake chaos.” You know how to move in environments with no process, shifting priorities, and high expectations. Agency background is a major plus – You’ve managed enterprise clients at a marketing agency. You know how to present strategy, manage executive relationships, and sell value. Strategically fluent in B2B marketing & GTM – You understand ABM, marketing funnels, CAC/LTV, sales processes - and you can have real conversations with CMOs and founders about them. Tech/startup fluent – You can talk about Series A fundraising, GTM strategy, CAC, LTV, founder dynamics – you know the culture and how to navigate it. You will not survive here if you can’t speak this language fluently. ACV fluent – You have managed $100K–$500K+ ACV accounts and understand the cadence and expectations of large‑scale relationship management. Project manager at heart – You can juggle 10+ complex relationships without dropping the ball. Competence over years – We don’t care how many years you’ve been in a seat. We care whether you actually know your craft and can operate at the highest level. Tailored Experience – Have experience in LinkedIn and/or Video content. Bonus Points Experience expanding initial clients to multi-seat and enterprise-scale deals. Experience managing renewal cycles with CMO/VP-level buyers. Experience managing AM/CS playbooks in fast-scaling tech startups. Experience with AI-powered GTM tools. Why Join Virio? Founding seat → You will help define how AMs operate in an AI‑first GTM company scaling to $100M. Elite peer group → The team moves fast, expects high output, and rewards competence. Massive career leverage → Success here will put you on a path to lead AM/CS and drive millions in ARR. Real impact → You will directly influence Virio’s success and revenue growth. Top‑Shelf Benefits: 100% paid medical insurance, dental insurance, and vision insurance + 401(k) match + $1,000/month wellness & meals stipend. xrczosw We take care of our people.