Branch Manager

Who we are. MNI Direct team members are like family. We work safely, work together, and have fun all while serving our customers passionately Whether you are experienced in the green industry or looking for a career change, we seek individuals who share our core values. Work Until the Job is Done Right - Always do your best and remember that our motto is quality first. Be a Team Player - A positive attitude creates more fulfilling work, even when it’s not fun. Serve  - Think first of others. Anticipate and serve their needs, no matter how large or small. Own It - Take personal responsibility, even if that means owning up to making a mistake – fix it and move on. With four branches serving the southeast we focus on plants and providing quality material to the professional landscape trade. We have a 10+ year growth plan and would love for you to come grow with us. At MNI Direct you will not be a number, come join the family. SUMMARY Responsible for providing our products to the landscape trade in the branch’s area, overseeing the performance of the entire branch operation, and ensure that all goals and deadlines are met in a timely fashion. PRIMARY RESPONSIBILITIES Be a leader and  team player  by providing supervision, support, and training to the branch sales and site operations team members. Serve and coach the team in developing and maintaining outstanding service to MNI Direct lifetime customers. Create a positive and challenging environment which is conducive to high performance and teamwork, and a great place to  work until the job is done right. Own an incident-free environment by emphasizing safety daily, leading by example, involving all team members, promoting a safety culture, achieving excellent housekeeping and workplace organization, and executing clear safety policies. Plan and coordinate inventory, operation times, delivery schedules, and pick-up arrangements based on customer needs and sales plans. Operate a prompt, accurate, and customer-oriented local delivery system for branch. Create and maintain a cost-effective inventory system to ensure complete orders with fresh, high-quality plant material. Provide timely input to reviews and analyzes all business aspects of the branch operations, including P&L responsibilities and ownership. Provide information for operations, sales, and other business metrics. Plan, develop, maintain, and oversee yard facility and equipment for the branch. Coordinate the purchase, reception, and turnover of plant material under branch control. Train, supervise, and oversee safe operations of all facets of branch activities. Prepare performance-related documents (appraisals & disciplinary) as necessary and submit to upper management for review, then to Human Resources Communicate with human resources regarding personnel and policy for branch. REQUIRED SKILLS, KNOWLEDGE & TRAINING Education High School diploma required. Bachelor’s Degree in Business preferred 5-6 years of management experience in related industry Skills and Training Must be a leader; able to inspire others to achieve outstanding results. Above average knowledge of business management Strong communication, organization, and time management skills Have excellent general computer skills in Microsoft Office Suite Applications. Possess expert Customer Service skills Ability to visualize problems and develop solutions, especially in customer and personnel matters. PHYSICAL REQUIREMENTS Prolonged sitting, standing, walking, and lifting of more than 30 lbs. Ability to work a flexible schedule (M-F) Ability to work in severe weather conditions, both heat and cold Working in varied environments off-site Role Overview The Branch Manager role is responsible for creating a team atmosphere, providing structure, and training while overseeing inventory management, team development, customer relations, and overall financial performance and growth. This role works with leadership to meet or exceed goals of revenue, customer satisfaction, and ensuring we have the right person in the right seat. What you will do: Lead a team and recruit talent. Actively coach, mentor, and achieve high performance and facilitate their long-term career development at MNI Direct. Mentor and lead all branch employees in customer service best practices and create a culture where every team member places customer service first. Maintain an incident-free environment by emphasizing safety daily through leading by example. Promote a strong safety culture through workplace organization, training, and execution of policies. Become an expert in understanding company operating and financial data and be able to quickly identify business trends to determine root causes for success and shortfalls. Set effective goals for the employees and the branch quarterly to ensure employee growth and branch success. Monitor metrics to assess daily, weekly, and monthly progress and to track improvement. Implement leadership strategy directives and develops a complementary branch strategy to achieve excellent performance and growth and customer value Use/Analyze the MNI Direct Scorecards to track progress and continuously adjust strategies to achieve goals considering changing market conditions Skills for Success 5+ years of managerial experience including leadership, issue management, motivation and team building preferred Understanding of short and long sales cycles for B2B and operations management Excellent communication, customer service and leadership skills Knowledge of market preferences, competition, regulations, and trends Wholesale business understanding and experience strongly preferred Working knowledge and management of P&L statements Horticulture and landscape installation/construction experience strongly preferred High School or equivalent required Higher education degree preferred