General Manager/Unit Manager

Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.
Multi-Unit General Manager
Fresh Baguette is a fast-growing artisanal bakery founded in 2013 in Bethesda, MD. Inspired by French bakeries, we craft fresh, made-from-scratch organic breads, pastries, sweets, and croissants every day, serving guests in seven retail locations, two production bakeries, and through our wholesale partners. Our mission is to create unique moments of indulgence that delight every sense, combining authentic quality with a warm, modern atmosphere.
We are seeking a dynamic and experienced Multi-Unit General Manager to oversee multiple bakery café locations and lead teams to excellence. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.
85,000–$115,000 per year, including bonus.
~ Health & Dental Insurance (eligible after 90 days).
~Monthly Wellness Reimbursement to support your well-being.
~Free Lunch during shifts.
~ Take full responsibility for the bakery's overall performance, including sales, profitability, customer satisfaction, and team culture.
Proactively identify and resolve challenges, ensuring smooth day-to-day operations.
They genuinely care about people and see leadership as a way to grow others. They coach, give feedback, and celebrate progress, building teams that are stronger, more motivated, and ready to step up. Recruit, onboard, and retain top talent across roles including customer service associates, bakers, shift supervisors, and assistant managers.
Build strong team bonds by fostering respect, collaboration, and care among all employees.
Every decision is guided by improving customer experience, increasing sales, and ensuring efficient operations. They pay attention to details, track KPIs, and always look for ways to improve processes, quality, and profitability.
Drive sales growth through local marketing initiatives, community engagement, and business development opportunities.
Monitor and analyze key performance indicators (KPIs), making data-driven decisions to drive growth.
Optimize labor, inventory, and production planning to minimize waste and maximize output.
Uphold Fresh Baguette's standards for product quality, consistency, and presentation.
Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement.
Lead daily bakery operations on the floor, ensuring smooth coordination between front-of-house and back-of-house teams.
Adjust quickly to new circumstances, from customer needs to operational challenges.
Service Orientation & Charismatic Presence
With a natural smile and genuine warmth, they make customers and team members feel valued. Their charisma spreads enthusiasm and energy, inspiring people to enjoy the bakery experience and rally around shared goals. Lead by example on the bakery floor—welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm through a charismatic presence.
Set the tone for a service culture where every team member delights guests and builds loyalty.
Ensure that customer interactions reflect the values of hospitality, friendliness, and care.
4+ years of management experience in hospitality, food service, or retail.
~ Proven ability to lead and develop teams in a fast-paced, customer-facing environment.
~ Strong financial acumen with experience tracking and improving KPIs (sales, labor, food cost, waste, etc.).
~ Knowledge of food safety standards and a commitment to maintaining compliance.
~ warm, approachable, and able to inspire both staff and customers.
~ Hands-on leadership style—comfortable jumping in to bake, prepare sandwiches, or serve guests when needed.
~ Reliable vehicle and valid driver's license to allow regular travel between locations
~ Fluent in English

Bakery
Coffee shop
Available Monday to Friday & Weekends