Client/Customer Support Rep

6 days ago

Medina OH, United States CFS Full time

Customer Service & Order Management Specialist
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Location: On-site in Medina, OH
Schedule: Monday-Friday
Industry leader in interior finish solutions for commercial environments
Commercial wallcoverings, Wall protection systems, Dry erase presentation surfaces, Digitally printed wallcoverings

Fabrics, Wood, Metal, Specialty coatings

~ Focused on delivering innovative, high-quality, and visually impactful design solutions

Key Responsibilities (Customer Service & Order Management Specialist):

Maintain availability to answer incoming phone inquiries in a timely and professional manner.
Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.
Collaborate with the Sales team and customers on cross-product line projects, including participation in project kickoff calls.
Manage and administer Letters of Authorization (LOAs) for customers.
Execute the order management process with accuracy, efficiency, and timeliness.
Collect payments or deposits when required.
Upload and maintain order details in customer portals.
Update and manage order-related documents on the Customer Service shared drive.
Revise shipping dates in the internal system as needed.
Maintain the open order report to ensure data integrity.
Communicate any changes in lead times or shipping dates to customers and sales representatives.
Conduct stock checks and provide inventory availability updates.
Send shipping notifications for direct ship orders.
Respond to customer emails within the same business day.
Qualifications (Customer Service & Order Management Specialist):

Prior experience in customer service, order entry, or related operations role.
For immediate and confidential consideration reach out to me, Jackie Blythe, at

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