Manufacturing Support Technician

3 weeks ago


Durham NC, United States MACOM Technology Solutions Holdings Full time
Company Overview:
MACOM designs and manufactures semiconductor products for DataCenter, Telecommunication and Industrial and Defense applications.Headquartered in Lowell, Massachusetts, MACOM has design centers and salesoffices throughout North America, Europe and Asia. MACOM is certified to theISO9001 international quality standard and ISO14001 environmental managementstandard.

MACOM has more than 65 years of application expertise withmultiple design centers, Si, GaAs and InP fabrication, manufacturing, assemblyand test, and operational facilities throughout North America, Europe, andAsia. Go to to view our facilities. In addition, MACOM offers foundry services thatrepresents a key core competency within our business.

MACOM sells and distributes products globally via a saleschannel comprised of a direct field sales force, authorized salesrepresentatives and leading industry distributors. Our sales team is trainedacross all of our products to give our customers insights into our entireportfolio.

ManufacturingSupport IT Technician

Responsible for setup and first line of support for FAB's IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing 'hats' daily to support various team needs.

Responsibilities:
  • Maintain catalog of all fab hardware and software including specialty application software
  • Support and troubleshooting of factory specific hardware and software applications
  • Will build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
  • Responsible for partnering with IT on maintenance and replacement of FAB PCs
  • Responsible for install into the factory of tablets and PC's after they have been imaged by IT
  • First point of contact for fab related hardware and software issues and will partner with IT on resolution
  • Works closely with fab supervision to coordinate activities
  • Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them
Job Qualifications:
  • Minimum Associates Degree in Computer Engineering, Computer Science or related field. Anyone enrolled in a degree program in those filed will also be considered.
  • Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
  • Must be willing to skew work schedule as needed to support FAB need.
  • Expertise in Windows OS and infrastructure
  • Professional certifications are a plus
  • Good time management, multitasking, and networking skills
  • Strong inter-personal skills and ability to motivate team members.
  • Some computer application programming experience.
  • Experience in semiconductor-related operations is a plus
  • Understanding of the semiconductor process flow, structure and functions is a plus.
  • Customer service orientation and creative problem solving skills
  • Other duties as assigned
EEO:
MACOM is an Equal Opportunity Employer committed to a diverseworkforce. MACOM will not discriminateagainst any worker or job applicant on the basis of race, color, religion, sex,gender identity, sexual orientation, national origin, age, disability, geneticinformation, veteran status, military service, marital status, or any othercategory protected under applicable law.

Reasonable Accommodation:
MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mentaldisabilities. If you have a disability and are in need of a reasonableaccommodation with respect to any part of the application process please call+1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phonenumber and the position title and location in which you are interested, andnature of accommodation needed, and we will get back to you. We also workwith current employees who request or need reasonable accommodation in order toperform the essential functions of their jobs. MACOM Technology Solutions Holdings

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