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Night Auditor

4 weeks ago

Winter Garden FL, United States Spire Hospitality Full time
Description

Join the team at

The Grove Resort & Water Park Orlando , where every day is an adventure Located just six miles from Walt Disney World Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando's top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market. Our latest addition,

The Terraces at The Grove , brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando's vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we'd love to hear from you Join us and make every day extraordinary SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Essential Job Functions: Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy Resolve guest concerns with attentive service recovery.

Hotel Specific: Work in multiple outlets across the property

Physical Demands: Ability to lift, carry, push or pull 10 lbs Standing and moving about in the guest services and restaurant/bar areas throughout the shift Primarily standing for majority of shift

Qualifications: Education: High school diploma or its equivalent

Experience : Hotel experience preferred 1-year experience as a Guest Services Agent required Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc. Basic mathematical skills to prepare financial reporting Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel CPR/First Aid Certification Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Qualifications Behaviors

Loyal - Shows firm and constant support to a cause Leader - Inspires teammates to follow them Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Motivations

Self-Starter - Inspired to perform without outside help Education

Some college (preferred) Experience

1-2 years of experience in the hospitality industry or related field. (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Spire Hospitality