Legal Case Support Specialist

4 weeks ago

Vienna VA, United States TechWish Full time

Description : To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution. Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Responsibilities: • Serve as primary liaison to the Office of General Counsel for legal matters involving consumer lending issues • Investigate and respond to CFPB and BBB complaints • Research and analyze claims/related actions; resolve issues • Identify and address compliance issues; update guidelines and procedures to minimize risk • Research potential legal issues using existing system of record • Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations • Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research • Prepare written legal summaries, analyses and legal documents • Serve as contact point for escalated legal situations • Inform attorneys of applicable and specific legal matters and the impact on the organization • Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results • Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization • Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses • Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed • Perform other related duties as assigned or appropriate Qualifications: • Working knowledge of operational and regulatory risk controls, concepts and practices • Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems • Significant experience managing multiple priorities independently and/or in a team environment to achieve goals • Working knowledge of document control and document security measures • Significant experience in working with all levels of staff, management, xrczosw stakeholders, vendors • Working knowledge of consumer lending principles, policies and financial practices • Desired - Thorough understanding of the financial services environment • Desired - • Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents • Advanced organizational, planning and time management skills • Advanced research, analytical, and problem solving skills • Advanced skill exercising initiative and using good judgment to make sound decisions • Advanced verbal and written communication skills • Advanced skill establishing and expanding relationships with key members/customers • Advanced skill building effective relationships through rapport, trust, diplomacy and tact • Effective word processing and spreadsheet software skills

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