Solutions Engineering Director

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Powered by people science and the most comprehensive employee dataset, Culture Amp helps companies of all sizes and industries transform engagement, drive performance, and build high‑performing teams.
We are backed by leading venture capital funds and have offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and as a most innovative company by Fast Company.
As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp’s global Solutions Engineering function. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre‑sales to implementation and ongoing success.
This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer‑centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.
Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
Define clear roles and responsibilities, ensuring alignment with cross‑functional partners (Sales, Product, Customer Success).
Provide ongoing coaching and development opportunities to help team members excel in their roles.
Customer‑Centric Solutions Delivery
Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
Collaborate with Customer Success to ensure a seamless transition from pre‑sales to implementation, focusing on measurable outcomes and quick wins.
Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
Create vertical‑specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
Certify Account Executives on self‑service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
Leverage data‑driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
Lead pilot initiatives for strategic accounts and vertical‑specific GTM campaigns, iterating on feedback to optimize results.
Build and maintain a repository of technical documentation, best practices, and enablement materials.
Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.
8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
Proven ability to lead customer‑facing technical discussions and tailor solutions to enterprise needs.
Passion for innovation and continuous improvement in customer‑centric solutions.
At Culture Amp, you’ll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. Join us in building the future of work and creating measurable value for our customers worldwide.
Reduction in time to value (contract signing to first meaningful outcome).
Improvement in enterprise customer +1000 employees retention rates.
Growth in customer lifetime value (CLTV).
Candidates must be located in one of Culture Amp’s hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.
Work at the intersection of cutting‑edge HR tech and meaningful customer impact.
Balancing strategic initiatives with day‑to‑day customer engagements.
Navigating complex enterprise needs and building scalable solutions.
Establish a foundational team, assets, and processes within the first 6 months.
Deliver measurable improvements in time to value and customer retention by year‑end.
Pilot and iterate on innovative GTM strategies, achieving early wins with strategic accounts.
Compensation includes additional components such as equity and benefits. Coaching, budgets, and programs to help you thrive personally and professionally.
Team budgets for team‑building activities.
MacBooks and home‑office budget. Medical insurance coverage (US & UK).
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We believe in fair & equitable pay and conduct annual pay equity audits.