Director of Retail Operations

2 weeks ago

Southaven MS, United States Service Specialists Ltd Full time

Our firm has been engaged by a leading retail brand to identify an accomplished Director of Retail Operations to lead their multi-location retail division. This individual will be responsible for driving revenue growth, building high-performing teams, strengthening customer relationships, and developing sales strategies that align with company goals. The ideal candidate is a strategic thinker who excels in leadership, operational execution, and customer-focused retail performance. Key Responsibilities Lead retail sales management teams and indirectly oversee sales associates, digital sales, sales service representatives, and warehouse personnel. Develop and implement a comprehensive retail sales strategy that supports organizational objectives and revenue targets. Drive revenue growth by identifying new business opportunities and expanding relationships with existing customers. Analyze performance metrics to identify trends, forecast sales, and adjust strategies as needed. Collaborate cross-functionally with marketing, distribution, merchandising, customer service, and other internal departments to ensure cohesive business execution. Recruit, train, coach, evaluate, and develop management-level talent; reward and discipline as necessary, including termination decisions when appropriate. Conduct regular meetings with retail leadership to evaluate results, upcoming initiatives, and long-term planning. Communicate sales reports, forecasts, and strategic updates to the Leadership Team Partner with leadership to develop pricing and promotional strategies that maximize profitability. Establish training and development programs that enhance skill growth and elevate team performance. Build and maintain strong relationships with customers, vendors, and key partners within the retail furniture industry. Remain informed on industry trends, competitive positioning, and new product offerings. Demonstrate the company's core values: doing the right thing, humble servant leadership, teamwork, winning customers' hearts, and eliminating complexity. Perform additional duties as required. Qualifications High School Diploma required; Bachelor's degree preferred. 8–10+ years of relevant retail operations experience; furniture retail experience strongly preferred. Proven success in leading multi-location retail teams and driving measurable revenue growth. Prior management experience required, with demonstrated ability to coach and develop leaders. Proficiency with CRM systems, sales forecasting tools, and sales data analysis. Strong communication, negotiation, analytical, and problem-solving skills. Ability to prioritize effectively, meet competing deadlines, and perform in a fast-paced environment. Physical Requirements Prolonged periods of sitting and computer use, along with standing and walking during store visits. Ability to effectively communicate in person, by phone, and electronically. Ability to lift up to 25 lbs occasionally (products, promotional materials, equipment). Visual acuity for reviewing reports and digital/paper documentation.

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