Contact Center Specialist
2 weeks ago
Contact Center Specialist 1 The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment. Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level Baylor University Medical Center
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Contact Center Specialist
3 weeks ago
Dallas, United States Baylor Scott & White Health Full timeHello, this is an opportunity to apply for the Contact Center Specialist role at Baylor Scott & White Health . Job Summary The Contact Center Specialist 1 works under close supervision, responding to routine inbound phone calls, emails, and electronic requests. The role supports front‑line service requests including technical support, answering questions,...
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Contact Center Specialist
3 weeks ago
Dallas, United States EROS Technologies Inc. Full timeEROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top...
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Contact Center Specialist
3 weeks ago
Dallas, United States EROS Technologies Inc. Full timeEROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top...
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Contact Center Specialist
5 hours ago
Dallas, Texas, United States EROS Technologies Full timeCompany Description EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every...
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Contact Center Specialist
1 week ago
Dallas, United States Dallas Staffing Full timeContact Center Specialist 1The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare...
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Contact Center Specialist
3 weeks ago
Dallas, United States Baylor Scott & White Health Full timeContact Center Specialist - Onsite Baylor Scott & White Health About Us Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right...
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Contact Center Specialist
3 hours ago
Dallas, Texas, United States Lensa Full timeLensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Baylor Scott & White Health....
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Onsite Healthcare Contact Center Specialist
3 weeks ago
Dallas, United States Baylor Scott & White Health Full timeA leading healthcare organization in Dallas is seeking a Contact Center Specialist to provide exemplary customer service. In this entry-level role, you will respond to and resolve routine inquiries, assist with product and service requests, and ensure customer satisfaction. Previous experience in a call center or healthcare setting is preferred. Full-time...
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Healthcare Scheduling Specialist
3 weeks ago
Dallas, United States Saltu Staffing Full timeA healthcare staffing agency is looking for Contact Center Specialists in Fort Worth, TX. The role involves handling patient inquiries, scheduling appointments, and ensuring proper data entry into medical records. Ideal candidates will have customer service and call center experience alongside strong communication skills. This position requires...
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Dallas, TX, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
