Lead Appliance Repair Technician

2 weeks ago

Woodstock GA, United States Mr Appliance Full time

Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Would you like to have a part in improving the home life of families in your community?
Appliance is looking for a Lead Appliance Repair Technician. Oh, and did we mention... no nights or weekends
We'll also give you the ongoing training that you'll need.
Your Responsibilities as Lead Appliance Technician
As a Lead Appliance Repair Technician, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.
Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.
To Succeed in this Role as Lead Appliance Repair Technician, Here's What You Need:
Exceptional Customer Servic e: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. Getting from Diagnosis to Solution : You aren't just there to explain what's wrong - you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
Quality of Work : This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
Efficiency : In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and the speed at which you can complete repairs.
Punctuality and Reliability : Our customers are anxiously waiting for your help If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you'll fit right in.
Thirst for Knowledge : New appliances and features come out all the time, so there is a need for regular training. You aren't afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
High school diploma or equivalent
• Previous experience of four years or more in appliance repair is a plus
00 per hour, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions.
No nights or weekends : We work to make a living, without being overworked.
• Paid Training : We will train you and help you build a career. Appliance Academy is designed to take you from Apprentice to Master Technician quickly.
• Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.
• Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment.
• If you enjoy taking care of the customer, are awesome at troubleshooting, love working with your hands, and love sharing that knowledge with other technicians, a career at Mr. Appliance as Lead Appliance Repair Technician could be your future

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