Head of AI Engineering

4 weeks ago

San Francisco CA, United States Serval Full time

Join to apply for the Head of AI Engineering role at Serval .
At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by building the platform for AI agents to resolve IT issues instead of humans. Serval automates the automation, using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions. Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
As Head of AI Engineering at Serval, you'll play a pivotal role in shaping the future of our platform. You will be tasked with building foundational parts of our AI platform and your contributions will be key to defining the success of our product.
You will partner closely with our CTO to define and implement the foundational AI / ML architecture for Serval and select key technologies for our platform.
You will be responsible for building AI-powered product capabilities and refining them through ongoing evaluation.
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
Help us deliver on technical and product roadmap.
Help establish engineering best practices and standards within the team. 6+ years of experience as an AI / ML focused software engineer.
~ Experience with applied AI development: Deep appreciation for and commitment to delivering outstanding user experiences.
~ Degree in Computer Science or a related engineering.

Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.
Build a fundamentally new AI product offering with the support of our experienced team and investors. Compensation: Competitive salary, equity and benefits.
Full-time
Engineering and Information Technology
Software Development
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