General Manager
2 weeks ago
General Manager
We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of-house team. The ideal candidate is focused on excellent customer service and excellent operational results. Minimum of 2 years of previous food service or restaurant supervisory experience.
Food Handler Certification required. Can be obtained during onboarding training.
Experience using a computer and register (POS) system.
Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
Spanish Speaking a plus
Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. plans, monitors, and reviews performance of employees; enforces policies and procedures.
Communicate in a timely and effective manner with District Manager about operational and human resources issues.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstops company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
ensure all risk management issues are following company standards.
Guest service mentality has a genuine desire to serve the guests.
Ability to measure performance, subjectively and objectively.
Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
Superior leadership, organizational and time management skills.
Must thoroughly understand the importance of good hygiene and food handling practices.
Medical/Rx, dental and vision insurance packages for full-time employees.
Life Insurance-$25k company provided with election of health benefits.
Cell phone reimbursement
Hourly job | Compensation Range: $26.00-$30.00 per hour. Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals.
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