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Associate Banker I
1 hour ago
divh2Fifth Third Personal Banker I Associate/h2pMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank./ppGENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types./ph3ESSENTIAL DUTIES AND RESPONSIBILITIES:/h3ulliUse the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs./liliMaintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition./liliUtilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews./liliPrimarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed./liliEstablish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions./liliConsistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center PL./liliProvide guidance to CSRs with respect to the sales and referral process./liliPromote customer satisfaction with a friendly, helpful demeanor and professionalism./liliAct with confidence by answering customer questions and owning customer issues./liliMaintain a position of trust and responsibility by keeping all business confidential./liliFollow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times./liliAdhere to established policies and procedures while opening/servicing the full range of Retail products./liliParticipate in the consumer loan and bankcard process, owning sourced loans from application through closing./liliParticipate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager./liliKeep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure./li/ulh3SUPERVISORY RESPONSIBILITIES:/h3pNone./ph3MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:/h3ulliCollege degree or work experience providing transferrable skills, or, combination of education and experience./liliExperience in the financial industry preferred./liliDemonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers./liliMust be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information./liliAbility to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication./liliDemonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions./liliThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)./li/ulh3WORKING CONDITIONS:/h3pNormal office environment. Extending viewing of computer screens. This program will require the ability to travel within the affiliate for training as well as scheduling flexibility. Travel outside of the affiliate will be required for various classroom training sessions./ppLOCATION -- Columbia, South Carolina 29229/ppAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day./p/div
South Carolina Staffing
